Judicial Office Manager in SportPark (Loughborough)

SportPark (Loughborough)

Legal

£27,455 - £31,883 dependent on skills and experience

01 Jan 2025

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Judicial Office Manager

About Us

Our Purpose and Vision

As the recognised national governing body for swimming, artistic swimming,diving and water polo in England, Swim England helps people learn how to swim, enjoy the water safely, and compete in all our sports.

Our Vision is to champion a healthy and successful nation through swimming and aquatic activity. The ability to swim is a life-skill that is essential to keep us safe in, on and around water. It is one of the nation’s most popular recreational activities enjoyed by millions ofpeople in England.

Swim England, through aquatics, is uniquely placed to tackle inequalities and support health and wellbeing given the activities’ accessibility to people of all ages and abilities. On top of this, aquatics is made up of our amazing Olympic and Paralympic sports with our network of clubs and talent pathways supporting people to realise their full potential in the water.

In March of this year, we published in full the findings of an independent listening research report commissioned as part of our pledge to create a better future for everyone involved in aquatic sports. We are committed to only recruiting individuals who are as passionate as we are about being on this journey.

To find out more about what it’s like to work with us and the Swim England family visit our website and download a summary of our employee benefits here.

About The Role

Are you passionate about providing excellent customer service? Do you enjoy driving efficiencies in administration processes to improve the customer experience?

We are seeking a Judicial Office Manager to join our Legal Department on a permanent full time basis working Monday to Friday 35 hours per week. However, some flexibility in working hours will be required to attend hearings that may take place in the evenings and at the weekend. The role is based at our SportPark office in Loughborough, with the expectation that a minimum of 3 days per week will be worked in the office with the other 2 from home.

You will be responsible for the day to day running of Swim England's Office for Judicial Administration (OJA) supported by a Judicial Administrator. You will provide excellent customer service to our aquatics community, acting as the first port of call for enquiries into the OJA providing guidance as appropriate and in line with OJA procedures. You will build and maintain professional relationships with key contacts to enable effective communication in all judicial matters. You will develop efficient, customer centred processes for all aspects of the OJA administration and communication functions.

We are looking for a friendly individual, with a positive outlook, who has excellent professional and empathetic communication skills.You will be experienced in working in a highly collaborative fashion and have a values driven approach to customer service.

We want you to be passionate about our role as Swim England in getting the nation healthy through aquatic sports, supporting the leisure sector and helping children be safe in and around water. If you are looking to wake up every day with a passion for making a difference then this could be your next role!

Interviews will be held in person at our SportPark office in Loughborough on Thursday 9th January 2024.

About You

In order to be shortlisted for the next stage in the process you must demonstrate within your application how you meet the following essential criteria:

Essential

Experience working in an administrative role
Excellent communication skills
Strong organisational skills
Values driven approach to customer service
Experience of delivering excellent customer service in a similar environment
Experience of working in a highly collaborative fashion
Passionate about driving process - led efficiencies to improve the customer experience

Desirable

An understanding of sports governance structures and procedures
Experience leading an administration function, which could be in a legal or other customer service environment.
Experience of creating, monitoring and reporting on key performance indicators

So if you feel you have the suitable skills and attributes for this position then we would like to hear from you.

Please be advised that we cannot offer visa sponsorship and that you must have right to work in the UK to apply or be considered for this role. If you are a non UK/EU National, you must have an appropriate working Visa to undertake employment. You must also be working within the UK to apply or be considered for this role, due to the public liability insurance Swim England holds.

Swim England is committed to inclusion and embracing the spirit of all equalities legislation. As a Disability Confident Employer, we actively encourage applications from disabled people. We recognise that the diversity of our workforce is not reflective of today’s society and we are currently operating a pilot scheme whereby applicants from ethnically diverse backgrounds can opt into our guaranteed interview scheme. Candidates that have opted into the scheme will be guaranteed an interview provided that they have demonstrated, within their application, that they meet the essential criteria for the role. When completing the application, applicants from ethnically diverse backgrounds are encouraged to ‘Opt In’ to the scheme, by ticking the box.

Where possible, Swim England will always make reasonable adjustments for accessibility to anyone who requires it. If you would like any of the documentation in a different format or would like to apply in a different way please get in touch via [email protected]. All appointments will be made on merit, following a fair and transparent process, in line with the Equality Act 2010. However, the organisation may employ positive action where candidates from underrepresented groups can demonstrate their ability to perform the role equally well.

Swim England is also committed to safeguarding and promoting the welfare of children and young people and expects all employees and volunteers to share this commitment.

Please be aware that we use parsing software to extract key information from your CV, which you are able to review and edit within the application form. It is advisable to provide a simple text CV (i.e. no tables, images of text etc) to aid the transfer of information. Please review the information in your application form prior to submitting.

No Agencies Please

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