Membership Engagement Advisor

• To support and serve all Swim England members, which include memberships across clubs, Institute of Swimming, Swim Schools and other relevant membership products.
• To engage in positive and friendly communications with new and existing members, as well as internal colleagues and other stakeholders through a variety of channels.
• Be comfortable answering enquiries in volume whilst giving each member the attention they need to ensure you provide relevant support.
• To grow your knowledge in all aspects of membership to ensure that the customer is given the best service possible. Being positive and open to new ways of working, ensuring that you adapt your style when dealing with customers.
• To support the wider team to ensure success in all department areas. Whilst ensuring all Swim England’s policies and best practices are followed.
• Identify areas of improvement within membership services and proactively look for solutions.
• To share a passion for aquatics and guide members through their Swim England journey, enabling them to make informed choices.
• Build and maintain an in-depth knowledge of membership systems in order to provide quality service and standard that our customers expect.
• Carry out any other duties within the scope, spirit and purpose of the job and proactively comply with organisation policies and procedures

Your mission?

To provide a friendly and positive outlook, with great attention to detail. We want you to be passionate about providing a quality service to our members with a commitment to serve an aquatics community to enable safe, enjoyable and successful experiences.

• GCSE grade 4-9 in English & Maths
• Excellent communication skills with a focus on listening and acute attention to detail.
• Well organised and able to prioritise workload
• Excellent administrative and customer service skills
• Ability to adapt and contribute to a changing environment.
• A strong teamwork ethic, with the ability to collaborate effectively.
• Confident in using a variety of technology such as Microsoft 365.
• Proven organisational skills and the ability to manage multiple projects effectively.

• Knowledge of membership products and best practice
• Knowledge of sports governing bodies and Swim England
• Previous experience working in a customer service role.

If you feel you have the suitable skills and attributes for this position then we would love to read your application, detailing how you meet the brief, and how you believe you’re the right candidate for this opportunity.

For an informal conversation about the role, please contact [email protected] and we’ll put you in touch with the relevant person.

Please be advised that we cannot offer visa sponsorship and that you must have right to work in the UK to apply or be considered for this role. If you are a non UK/EU National, you must have an appropriate working Visa to undertake employment. You must also be working within the UK to apply or be considered for this role, due to the public liability insurance Swim England holds.

Swim England is committed to inclusion and embracing the spirit of all equalities legislation. As a Disability Confident Employer, we actively encourage applications from disabled people. We recognise that the diversity of our workforce is not reflective of today’s society and we are currently operating a pilot scheme whereby applicants from ethnically diverse backgrounds can opt into our guaranteed interview scheme. Candidates that have opted into the scheme will be guaranteed an interview provided that they have demonstrated, within their application, that they meet the essential criteria for the role. When completing the application, applicants from ethnically diverse backgrounds are encouraged to ‘Opt In’ to the scheme, by ticking the box.

Where possible, Swim England will always make reasonable adjustments for accessibility to anyone who requires it. If you would like any of the documentation in a different format or would like to apply in a different way please get in touch via [email protected]. All appointments will be made on merit, following a fair and transparent process, in line with the Equality Act 2010. However, the organisation may employ positive action where candidates from underrepresented groups can demonstrate their ability to perform the role equally well.

Swim England is also committed to safeguarding and promoting the welfare of children and young people and expects all employees and volunteers to share this commitment.

Please be aware that we use parsing software to extract key information from your CV, which you are able to review and edit within the application form. It is advisable to provide a simple text CV (i.e. no tables, images of text etc) to aid the transfer of information. Please review the information in your application form prior to submitting.

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